Open to BA & delivery PMO roles, available mid-2026
01 / Profile

I turn complex problems into clear decisions.

I'm Noah. I find the real cause of a problem before anyone asks me to. At ANZ I did it across 45+ regulated client cases a day; at IB Tutoring Australia I traced a drop in student outcomes to tutor ratios, not ability, and the fix moved top-grade attainment from 30% to 60%. I've just finished a Master of Project Management at RMIT, and I think in three languages. I'm best in unfamiliar systems, where people work in very different ways and nobody has framed the problem yet. Business Analyst and delivery-focused PMO roles, Melbourne & Sydney.

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NM
Business Analyst &
Delivery PMO
Noah McGill
Noah McGill
Focus /Analysis & Delivery
Based /Melbourne, AU
Education /MPM, RMIT '26 · BA, USYD Business School
Languages /EN · ES · DE
45+
Client cases / day
Peak 60
50%
Throughput gain
vs 30-case benchmark
2×
Top grade-band lift
30% to 60%
3
Languages: EN · ES · DE

Find the real variable, then make it clear.

02 / Capabilities

Not a tag cloud, three things I do deeply.

My work sits where ambiguity is highest: taking a vague problem, finding the real cause in the data, and turning it into something a team can act on.

Noah working through a problem with colleagues

Analysis & requirements

Eliciting what's actually needed, tracing problems to their root cause, and writing it down so the right thing gets built once.

  • Requirements elicitation
  • Root cause analysis
  • User story writing

Data & insight

Turning raw operational and outcome data into the clear story that tells leaders what to do next, and why.

  • Excel, Power BI & SQL
  • Insight development
  • Stakeholder-ready reporting

Stakeholders & delivery

Mapping how work really flows, engaging diverse stakeholders across three languages, and keeping documentation audit-ready.

  • Process mapping & documentation
  • Stakeholder engagement
  • Agile · Waterfall · PRINCE2
Analysis & tooling
Microsoft Excel Power BI SQL Confluence SharePoint Microsoft 365
Methodologies
Agile Waterfall PRINCE2
03 / Experience

Where I've made the numbers move.

May 2025 – Feb 2026 ANZ / Melbourne

Small Business Consultant

Resolving complex client cases in a regulated banking environment, against rising KPI targets.

  • Managed 45+ client cases daily (peaking at 60), a ~50% increase on the initial 30-case benchmark after targets rose four months in.
  • Built a working reference set of policy and process notes that cut per-case handling time and sharpened call targeting, the main driver behind the higher throughput.
  • Held one of the lowest case-escalation rates on the team, independently resolving complex policy scenarios while sustaining accuracy as volume rose.
  • Engaged cross-functional stakeholders on compliant resolutions and produced audit-ready documentation of resolution workflows.
SECTOR /Banking Process improvement Compliance
Mar 2024 – Dec 2024 IB Tutoring Australia / Remote

Academic Program Coordinator

Owning student-outcome analysis and turning it into program-level recommendations.

  • Analysed outcome data across 50+ subjects and traced underperformance to tutor-to-student ratios rather than student ability. Unprompted, I recommended tutor reallocation and material refreshes for the three weakest subjects.
  • After implementation, top grade-band attainment in the targeted subjects rose from ~30% to ~60%, and the work prompted a recurring program-wide data-review process.
  • Produced structured reports and stakeholder-ready summaries translating cohort trends into clear recommendations for management.
FOCUS /Data analysis Reporting Insight
Jan 2022 – Mar 2024 IB Tutoring Australia / Sydney

Private Tutor (IB)

Tailored instruction to measurable outcomes across five IB subjects, with feedback loops kept tight with students and parents.

Education

June 2026

Master of Project Management

RMIT University

High Distinctions in Project Risk, Leadership, Procurement & Ethics, and Research Design & Methods. I chose this degree deliberately, and moved from Sydney to Melbourne to do it.

2023

Bachelor of Arts, International Business & Germanic Studies

University of Sydney, Business School
04 / Selected work

The work behind the numbers.

Tutor-to-student ratio by subject group, and band outcomes before and after reallocation
CASE / 01

Finding the real variable

Weak language results tracked with tutor-to-student ratios, not student ability. I said so unprompted, and the reallocation moved the next set of results.

59%
Band 7 attainment
Up from 27%, same cohort
8.5 vs 4
Tutor-student ratio
Spanish & French vs. other subjects
Read the case →
The policy and process reference set: one structured source routing a case to a compliant resolution
CASE / 02

Building the system that moved the throughput

The volume was not the problem; the time each case took was. I mapped where it went and built one structured reference set the whole team could work from.

50%
Throughput gain
vs the 30-case benchmark
45+
Cases resolved / day
Peaking at 60
Read the case →
Net present value against the discount rate applied Case / 04 Model the number, then try to break it Project financial modelling & board appraisal Investment Logic Map for the myki modernisation project Case / 05 Structure without control: the myki governance gap Public-sector governance & benefits realisation Engagement mechanisms mapped against Arnstein's ladder Case / 03 Did the engagement shape the disruption? Stakeholder engagement on a $1.6B program Value stream and bottleneck analysis of Netflix content production Case / 07 Finding the bottleneck, not applying Agile Agile, Lean & value-stream mapping
See all seven case studies →

Two real roles · five master’s projects treated as client engagements

A pattern in how I work

When something I want doesn't exist or isn't good enough, I build it.

The finished custom retro arcade cabinet, lit up The cabinet's control panel and multi-system emulator menu Wiring the joysticks and buttons to the controller board during the build Setting up and programming the Raspberry Pi
BUILD / 01

A custom retro arcade machine

After high school I wanted a custom retro arcade machine. The ones on the market were unaffordable and didn't match what I had in my head, so I built my own. I found blueprints, cut and assembled the cabinet with my grandpa, painted and finished it, then set up a Raspberry Pi, programmed it, wired the buttons and speakers, and tested the games. Still one of my favourite projects.

Building this portfolio website in a cafe A screenshot of this site's interactive 3D journey globe A handwritten notebook page planning this site's flow, asking whether the homepage can be digested in 30 seconds
BUILD / 02

This website

Designed and built from scratch with Claude — hand-written HTML and CSS, no template and no site builder. It started on paper, working out whether the homepage could be digested in thirty seconds; that sketch is why the case studies shrank to two here and moved to a page of their own.

The ANZ office where the policy reference set was built Noah presenting a transacting-accounts product recap to the team Noah's dual-screen desk setup at the ANZ office
BUILD / 03

The ANZ policy reference set

A self-built reference set of policy and process notes that cut per-case handling time across the team. The knowledge already existed, but it sat in people’s heads and across scattered sources, so I structured it into one audit-ready place. It stayed in use after I left.

More write-ups in progress.

05 / A bit about me

There is a globe, and it is the fastest way to meet me.

Sydney, Bariloche, Niseko, Melbourne. The About page opens on an interactive 3D globe you can drag through the path that got me here, followed by the timeline and the longer version in my own words.

Spin the journey globe →
06 / Contact

Let's talk.

Hiring, looking to connect, or happy to refer me on, all welcome. The fastest way to reach me is below.

Email me LinkedIn

Melbourne, VIC